Last updated 1 December 2026
Who we are
PerformerPass is operated by PerformerPass Pty Ltd. PerformerPass provides online entries, programs, results, ticketing and related services for eisteddfods and performing arts competitions ("eisteddfods") in Australia and New Zealand.
Each eisteddfod decides what information it collects through its own pages and how it runs its competition; PerformerPass handles that information on the eisteddfod's behalf. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) and, for New Zealand eisteddfods, the Information Privacy Principles in the Privacy Act 2020 (NZ).
What we collect
- Account holders (parents, guardians, teachers, studios, schools, adult competitors): name, email, mobile, postal details, account type, and login details. Passwords are stored encrypted (hashed) and we never see them.
- Competitors, including children: name, date of birth (to check age groups), school or studio, teacher, entries, performance details, competitor numbers, results, adjudicators' marks and comments, and any proof of age or access needs the account holder chooses to provide.
- Music and media: backing tracks and files uploaded for performances.
- Payments: what was bought, amounts and refunds. Card details are entered on Stripe's secure page; we never receive or store full card numbers.
- Audience: ticket buyers' names, email and mobile.
- Volunteers and staff: contact details, roster details, and Working With Children Check numbers and expiry dates where an eisteddfod requires them.
- Technical information: basic logs (such as IP address, browser and pages used) to keep the service secure and working.
Children's information
Most competitors are children. Children's details are entered by a parent, guardian, teacher or school, who confirms they are the child's parent or guardian or have their permission. We collect only what an eisteddfod needs to run its competition, and we never sell it or use it for advertising.
Competitor names may appear in the published program and results, as is usual for eisteddfods, and each eisteddfod's Conditions of Entry explain this. The theatre TV screen shows competitor numbers, not names. Photographs are only used where the account holder has given photo consent.
How we use it
- to take and manage entries, payments, refunds, tickets and receipts;
- to build and publish programs, run sessions, record and publish results, and produce certificates and adjudication reports;
- to send the messages you'd expect: receipts, tickets, login codes, schedule changes and, if you opt in, SMS reminders;
- to keep the service secure, prevent fraud, and fix problems;
- to meet legal obligations, such as tax records.
Marketing emails are only sent if you opt in, and you can unsubscribe at any time.
Who we share it with
- The eisteddfod you enter or buy tickets from, and its committee, co-ordinators, adjudicators and volunteers, each seeing only what their role needs.
- Service providers who help us run PerformerPass: cloud hosting and storage (Laravel Cloud), payments (Stripe), email delivery, SMS delivery (where used), and speech-to-text for adjudicators' dictated comments (OpenAI, where enabled; recordings are sent for transcription and are not kept by us). They may only use the information to provide their service to us.
- Anyone we are required to share with by law.
Some of these providers store or process information outside Australia and New Zealand (for example in the United States). We choose providers with strong security and privacy commitments.
How long we keep it
Eisteddfods usually keep entry and results records for future years and for prize and scholarship history. Payment and tax records are kept for at least seven years. Backups are kept for up to 14 days. You can ask us or the eisteddfod to delete an account and its competitors once they are no longer needed for these purposes.
Keeping it secure
Information is sent over encrypted connections. Staff use two-step login, access is limited by role, and changes to important records are logged. Files such as music and proof of age are kept in private storage. No system is perfectly secure; if a data breach is likely to cause serious harm, we will notify the people affected and the regulator as required by law.
Your choices and rights
You can see and update your account and competitors' details in your account at any time. You can ask for a copy of the personal information we hold about you, ask us to correct it, or make a complaint, by emailing support@performerpass.com.au. We will respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au) or, in New Zealand, the Office of the Privacy Commissioner (privacy.org.nz).
Cookies
We use only the cookies needed to run the site: keeping you logged in, protecting forms, and remembering a trusted device if you choose that at login. We don't use advertising or tracking cookies.
Changes
We may update this policy. The date at the top shows when it last changed, and we'll let account holders know about significant changes.